After-Sales & Warranty Terms for EVA/PE Products

Largest Custom EVA Foam Manufacturer in China | Sansd — factory-direct EVA/PE closed-cell foam. If you want the short story: we stand behind materials and workmanship; we don’t insure misuse or bad installs. Now the longer, more useful version—practical, plain English, with real-world scenes.

Sansd homepage · EVA Foam Sheet · EVA Foam Roll · Foam Boat Flooring · Orthopedic Foam · Car Mat Material · Cosplay Foam


EVA/PE Warranty Policy Basics (Materials & Workmanship)

You need clarity, not legal fog. Our baseline covers materials and workmanship under normal use. That means the EVA/PE foam you purchase from SANSD should match the spec you ordered—density, thickness, Shore C hardness, color, and lamination quality. If a genuine defect shows up, we’ll repair or replace the goods as the remedy. That’s the core.

What it doesn’t cover: incorrect installation (bad surface prep, wrong solvent, poor rolling pressure), misuse (off-label chemicals, crazy heat-gun exposure), normal wear, colour fade from harsh abuse, cuts/tears from tools, or damage from third-party parts. We also can’t be liable for labor, downtime, or indirect loss. That’s standard industry practice, said plainly.


EVA Foam Warranty for Marine Decking (Boat Flooring)

Boat folks know the drill: salt, sun, foot traffic, fish blood—real life is messy. Our Foam Boat Flooring uses closed-cell EVA with marine-grade texture and 3M PSA options for stick-and-stay. Warranty looks at delamination, excessive material breakdown, and abnormal color shift under proper install.

Key reality checks:

  • Install quality is king. Clean, dry, degreased decks. Proper templating. Even pressure during stick-down.
  • UV & washdown: EVA holds up, but bleach baths and harsh solvents aren’t your friend.
  • Remedy: replace defective sheets; we dont cover haul-out or labor.

Want to discuss a fleet retrofit? Swing by Foam Boat Flooring and ask for a sample set.


EVA/PE Warranty for Orthotics, Insoles & Medical Pads

Compression set, tear resistance, skin contact—your clinic cares about that. For Orthopedic Foam, our claim review focuses on premature compression set, laminate bond failure, or out-of-tolerance thickness. Hygiene and heavy use naturally shorten life; daily load on insoles is no joke.

Heads-up:

  • End-use cutting, thermoforming, and gluing vary. If a third-party adhesive under-performs, that’s outside our scope.
  • If the foam spec drifts from ordered Shore C or density, that’s on us and we’ll make it right.
    Check specs here: Orthopedic Foam.

EVA Material & PE Foam for Shoes, Packaging, Sports Mats

You buy EVA Foam Sheet or EVA Foam Roll because you want consistent batch-to-batch behavior. We monitor CPK, thickness, and color tolerance, and we offer Pantone matching and multilayer lamination. Warranty covers defects in the delivered material—like wrong hardness, delam between layers, unusual porosity, or out-of-spec thickness.

Not covered: die-cutting mistakes, dull blades causing ragged edges, or drop-tests done way outside spec. For sports mats, normal denting over time from point loads is wear, not a defect.


Car Mat Material & Interior NVH Foam (Automotive)

Cabin heat, oil splash, heel scuff—tough conditions. Our Car Mat Material and NVH pads are supported by closed-cell structures that resist water uptake. Claims review looks at bond failures, excessive compression set, and spec drift from the PO. OEM glue, heat, and carpet backing vary, so assembly errors sit outside warranty. We’ll help you triage root cause—adhesive peel vs. foam spec—so you don’t chase ghosts.


Artificial Turf Padding & Playground Underlay (EVA/PE)

Drainage, rebound, UV—these layers quietly do the hard work. For turf pads, warranty focuses on material integrity and laminate stability under normal exposure. Edge fray from wrong cutter or ponding due to site drainage isn’t a material defect. Need a sample pack? See Artificial Turf Padding on our site.


Cosplay Foam & DIY Craft EVA (Heat-form, Sand, Paint)

Cosplayers bend, carve, heat, seal, paint—honestly, they push foam further than industrial folks. We love it. Our warranty on Cosplay Foam is simple: if the slab we ship is off-spec (hardness, thickness, voids) or laminate comes apart under normal handling, we’ll replace it. Burn marks from a heat gun set to “dragon” or paint-solvent attacks? That’s on the process, not the base foam.


What’s Covered vs. Not Covered (Quick List)

Covered (materials & workmanship):

  • Wrong density or Shore C vs. PO
  • Out-of-tolerance thickness or color drift beyond agreed range
  • Laminate/PSA bond failure under proper surface prep
  • Unusual porosity/voids in closed-cell structure

Not covered (exclusions):

  • Improper install (dirty surface, solvent residue, no rolling)
  • Harsh chemicals, extreme heat, open flame, pressure washers too close
  • Normal wear: scuffs, dents, light fade over seasons
  • Cuts/tears from blades, jagged edges from dull tooling
  • Third-party adhesive or substrates failures
  • Labor cost, downtime, indirect losses

Proof & Claims Process (Keep It Simple)

  1. Show proof of purchase (invoice/PO number).
  2. Send evidence: batch/lot no., quick photos or a 20-sec video.
  3. Share the setup: substrate, adhesive, install steps, environment.
  4. We review fast and confirm root cause.
  5. Remedy: repair or replace material at our option.

Pro tip: keep offcuts and labels; they help trace batches in minutes, not days.


Warranty Reference—EVA/PE Product Segments (At-a-Glance)

Segment / Use Case (Keyword)Typical Warranty WindowPrimary CoverageCommon ExclusionsProof Needed
EVA/PE Industrial Foam Parts12 months baselineSpec drift, laminate failureMisuse, chemical attackPO + batch no. + photos
Marine Deck Foam (Boat Flooring)1–3 years consumer useAbnormal delamination, unusual breakdownBad prep, bleach abuse, pressure-wash damageInstall steps + deck photos
Orthotics & Insoles Foam6–12 monthsEarly compression set, out-of-spec hardnessHygiene wear, off-label adhesivesLot no., fitment notes
EVA/PE Packaging & Case Inserts12 monthsCell defects, wrong densityKnife damage, overload crushPO + cavity pics
Sports & Puzzle Mats12–24 monthsLaminated layer shiftHigh-heel point loads, mat burnVenue + use pattern
Car Mat Material / NVH Pads12 monthsAdhesion issues, spec driftOil/heat from powertrain, assembly errorsVehicle info + install pics
Artificial Turf Padding12–24 monthsLaminate integrityPoor site drainage, wrong cutterSite info + core sample
Cosplay / DIY Foam6–12 monthsBase sheet defectsOverheat, solvent paintsBefore/after pics

Windows are typical baselines under normal use. Final terms follow your PO/contract and local law.


How SANSD Designs for Fewer Claims (Quality Hooks)

You buy foam to build, not to argue. So we engineer defects out early: Pantone color match, Shore C hardness windows, 3M PSA, waterjet/CNC, lamination with clean bond lines, and tight tolerances (think ±). We watch batch-to-batch CPK so the 1000th sheet feels like the 1st. Need custom density, texture, bevels, or emboss? That’s daily work here. MOQ? Let’s talk volume so you hit a clean cost curve—no exact numbers here, but we keep it fair.

If you’re building decks, insoles, or car mats at scale, you care about lead time, repeatability, COA, and RoHS/REACH comfort. We do those. And yes, we’ll cut samples: Request a sample at Sansd.


Contract Language (Short Form You Can Use)

  • Coverage: SANSD warrants EVA/PE products to be free from materials and workmanship defects under normal use during the stated period for your segment.
  • Remedy: at SANSD’s option, repair or replace defective goods.
  • Exclusions: installation errors, misuse, chemical or thermal abuse, normal wear, third-party components, and any indirect/labor costs.
  • Eligibility: original purchaser from SANSD or authorized channel with proof of purchase.
  • Claims: email PO/lot no., photos/video, and a note on substrate/install. Keep labels for trace.
  • Limits: this warranty is the exclusive remedy for covered defects.

It’s not fancy, but it works—and it protects both sides.

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